I just booked a hotel for 3 nights in NYC.
Prior to that though, I did a wee bit of research. I have been to the big apple before, have stayed at 5 star hotels and some that weren't even rated. Slept of some friend's floors and have had a wee nap in Central Park.
My research consisted of where the hotel is located in Manhattan, how many stars and reviews. It was easy to find a hotel in the location we wanted. Ratings were easy to sift through too, but I know very well, that ratings are sometimes not to be trusted. So I went and read some reviews by travellers.
YIKES! They were scary and across the board. The Cluetrain Manifesto immediately came into mind. Particularily this one:
"12. There are no secrets. The networked market knows more than companies do about their own products. And whether the news is good or bad, they tell everyone."
I was surprised to still see reviews of dirty rooms, bad service and...ew, dirty rooms. Right, I said dirty rooms twice...no thrice. And these reviews were on large traveller websites, the first results that come up on Google. Is anyone paying attention? I know the consumer is? Where is management, marketing, PR in all of this?
Hotel review to come.
Tags: New York City, NYC, Hotel, Cluetrain