1. Don't return phone calls or emails from prospects and customers - especially those who say they want your product.
2. Don't ask customers if they need any help when they walk in your store.
3. Follow your customers when they are in your store.
4. Make your customers feel bad when they don't buy additional accessories to a product they are purchasing.
5. Don't smile or look your customer in the eye.
3 comments:
Hi Michelle. I had an experience like this very recently. Went to a potential contractor's office for an initial meeting, and the guy literally told us how it was going to be. Basically told us which days he would not be available to us, which of our activities he did not care for, etc. You would think he was the client!
On top of it all, he was smoking in his office when we showed up. That's a time tested method for getting new business.
Wow. That is unbelievable. During these troubled times, I find it shocking that companies still treat potential customer this way.
I'm finding either companies are working a lot harder to earn and keep our business these days, or they've settled for a skeletal staff at minimum wage with no customer-service backgrounds and no in-house training programs due to budget cuts. At least that's what it seems like.
What they don't realize is that an investment in good customer service can go a long way.
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