The Referral Treatment

Moving is no fun.  To make the process easier on us, we decided to hire a 'first class' moving company that was referred to us by our real estate agent.  Although the agency is small, they are a franchise to the larger Royal Le Page organization.

With that said, one would think that we would get fantastic treatment.  Afterall, when you refer a company or person - you are also putting your own name and company on the line.

Yet, there was no fantastic treatment.  There wasn't even great treatment.  In fact, over three weeks have gone by and we only have two of our six complaints resolved.  And the two that were resolved, we are not pleased with the result.

So what is the effect?
1. I think less of our agency.  I gave them my business and they refer me to an organization that treated me poorly.  I would of rather had no referral.
2. I would NEVER refer the moving company.   I would tell friends and colleagues looking for a mover to NOT hire the moving company we used.

Both companies lose.

If you are going to refer a company or person, make sure they deliver.  Make sure they exceed both yours and who you are making the referral to's expectations.  If they don't, you lose business too.